Complaints Procedure

It can always happen that something doesn’t go exactly as planned.
We recommend that you first report any complaints to us by emailing (info@stevano.nl).

Doesn’t this lead to a solution? then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Or file a complaint directly from here.